FAQs

No, unfortunately all tickets are non-refundable unless in the case of a cancelled or rescheduled performance. If the performance is a sell-out we may be able to look at a refund providing we can re-sell your tickets.

Ticket exchanges are only possible for shows with multiple performances. You can exchange your tickets for the same show but on a different day for a fee of £1 per ticket.

Log into your account via the log in page on the home page of the website, or contact the Box Office.

Approximate running times are stated on the show homepage where possible. Alternatively, ask the box office when you arrive for a more accurate time.

No, unfortunately due to the nature of our building we do not have a lift. If you need advice on which seats would be most accessible to you, please contact our Box Office.

The doors to the theatre will open at 6pm for evening performances, or 1 hour before matinee and Sunday performances.

The doors to the auditorium will open approximately 30 minutes before the performance is due to start.

Yes, everyone who attends a performance will need a ticket. We offer a FREE ‘babes in arms’ ticket for under-2s who sit on an adult’s lap. Any children over this age will need a paid ticket. Babes-in-arms tickets can only be added to your order through the box office: call 01709 823621 or email theatre.tickets@rotherham.gov.uk with your order reference.

Some performances come with age guidance which will be stated on the show’s homepage. If you are unsure if a performance will be suitable, please contact the box office.