Here you may find some answers to your questions! No, unfortunately all tickets are non-refundable unless in the case of a cancelled or rescheduled performance. If the performance is a sell-out we may be able to look at a refund providing we can re sell your tickets. Ticket exchanges are only possible for shows with multiple performances. You are able to exchange your tickets for the same show but on a different day for a fee of £1 per ticket. Log in to your https://your-login-page-url and download your e-tickets. Any problems, please contact the box office. Approximate running times are stated on the show homepage where possible. Alternatively, ask the box office when you arrive for a more accurate time. No, unfortunately due to the nature of our building we do not have a lift. If you are needing advice on which seats would be most accessible to you, please contact our Box Office. The doors to the Theatre will open at 6pm for evening performances or 1 hour before matinee and Sunday performances. The doors to the auditorium will open approximately 30 minutes before the performance is due to start. Yes, everyone who attends a performance will need a ticket. We offer a FREE ‘babes in arms’ ticket for under 2s who wish to sit on an adult’s lap. Any children over this age will need a paid ticket. Babes in arms tickets can only be added to your order through the box office, either give them a call on 01709 823621 or send an email to
Frequently Asked Questions
