Rotherham Civic Theatre is committed to providing a fantastic customer experience for everybody attending the theatre.
We strive to provide the highest standards of service and want to know if this isn’t the case. If a customer is unhappy with any aspect of their visit to Rotherham Civic Theatre, we would encourage them to speak to a member of the team at the time so the issue can be dealt with immediately.
If customers would like to give their feedback after a visit, we would ask them to contact us by:
Email at rotherhamtheatres@rotherham.gov.uk
Phone: 01709 823621
In person: Visit us at the box office Mon – Sat 10am -2pm.
When we receive a complaint, we will:
- Ensure that complaints are investigated and resolved quickly and effectively
- Learn from the complaint, and improve the service for the future
- Ensure that everybody at Rotherham Civic Theatre know what to do when they get a complaint